Sohome’s primary goal is to deliver the highest level of customer satisfaction. We believe in human contact, smooth day-to-day operations, efficient and systemized so we can get back to doing what we love, inspire the world with beautiful furniture! We just want to make shopping with us as easy as can be.
Every order leaves Sohome guaranteed to be in good condition. We check it, check it a second time, and have made packing for shipment our highest logistical priority.
- When you order from our website, For stock products we take about 7-15 days to deliver. For customized products like sofas, furniture, some big lighting etc. we take 4-6 weeks to deliver your order to your doorstep.
- Once your shipment is ready for dispatch, you will also get an SMS informing you about the same.
- You may also get a call from the Courier Company/ Logistics partner confirming the tentative date and the time of delivery. However, as we do not have any direct control over the courier partners/ logistics partner , we cannot guarantee that they will act only in certain manner or will necessarily call before getting your order for delivery.
- The delivery person will deliver the goods to your building premises or wherever it is physically possible to deliver the goods. You are requested to arrange for your own labourers/ manpower to get the big products to the higher floor. The responsibility of our logistics partners to deliver the large products is restricted to the ground floor or maximum first floor of the building.
- Furniture that is refused because it does not fit through an entryway will be customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will not be responsible if the furniture does not fit/ pass through the entry way/ stairway etc. Please note that any failed delivery due to any such refusal or unavailability and any subsequent attempts to deliver the goods will be charged extra. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience.