Terms & Conditions
Sohome’s primary goal is to deliver the highest level of customer satisfaction. At Sohome, we take pride in the exceptional quality of our handcrafted furniture. Our attention to detail in design, material and construction is unyielding. And so is our commitment to customer satisfaction.
We carefully inspect each item prior to shipment, and also require your inspection and signature upon delivery. Should you discover a defect in your furniture, however, please contact us immediately. Furniture that is refused because it does not fit through an entryway will be customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms.
Sohome cannot guarantee that the colors you see on www.sohome.co.in accurately portrays the true color of the product. Computer, phone, tablet and TV screens are not all calibrated the same and color tones on the Internet can be drastically different than what you would see in person or under different lighting conditions. Every monitor or mobile display also has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image's colour.
Most of our furniture is customized as per your specifications. Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. WE DO NOT HAVE A RETURN/ EXCHANGE POLICY.
These items are considered custom order items and are non-cancelable, non-returnable and non-refundable.
FINAL CLEARANCE/ SALE
Final sale and clearance items are considered final sale and are non-returnable and non-refundable.
There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items. In case of a replacement offered, the order or product will be replaced with the originally ordered item and cannot be changed against a variation in the current order (example Upholstery, Wood Finish or any customisation), new order or a different product.
Every order leaves Sohome guaranteed to be in good condition. We check it, check it a second time, and have made packing for shipment our highest logistical priority.
- When you order from our website, For stock products we take about 7-15 days to deliver. For customized products like sofas, furniture, some big lighting etc. we take 4-6 weeks to deliver your order to your doorstep.
- Once your shipment is ready for dispatch, you will also get an SMS informing you about the same.
- You may also get a call from the Courier Company/ Logistics partner confirming the tentative date and the time of delivery. However, as we do not have any direct control over the courier partners/ logistics partner , we cannot guarantee that they will act only in certain manner or will necessarily call before getting your order for delivery.
- The delivery person will deliver the goods to your building premises or wherever it is physically possible to deliver the goods. You are requested to arrange for your own labourers/ manpower to get the big products to the higher floor. The responsibility of our logistics partners to deliver the large products is restricted to the ground floor or maximum first floor of the building.
- Furniture that is refused because it does not fit through an entryway will be customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will not be responsible if the furniture does not fit/ pass through the entry way/ stairway etc. Please note that any failed delivery due to any such refusal or unavailability and any subsequent attempts to deliver the goods will be charged extra. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience.